Shipping & Delivery



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Shipping FAQ

How can I track my order?

You can track your order in different parts of our website according to its current status.
Processing: you can check its status in the “My Orders” section of your account.
Shipped: once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it ( You can also find the tracking details of your order on the “My Orders” page.

Why does my tracking show "Not Found"? Why do I see no updates in the tracking information of my order?

If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

I can see that the status of my order shows "Delivered", but I have not received my parcel. What can I do?

Below are some steps and suggestions on how you can solve this issue:
  • Check if the shipping address of your order is correct;
  • Ask your neighbors, relatives or friends if they have received the parcel on your behalf;
All orders reported as “delivered” by shipping companies are considered delivered. Banggood cannot be made liable of non-delivery in this case.

How can I view my order status?

Your order status can be checked in My Account.

This is your order status page, it contains a summary of all your orders with detailed information.

It is easy, after you placed an order log in your account using your email address.

In your Banggood account, you can see all the orders you made including full information: shipping address, shipping method, payment information also items ordered. You can also print an invoice by yourself.

When the status of your order is updated, It will also show in your account. The tracking number will be submitted to your account after we ship out your package. You should also receive a email from Banggood including tracking number and links.

You also have access to your account setting and your address book.